Frequently Asked Questions

Free Trial & Subscriptions

No. You don't need a credit card for a free trial account. You need to enter your credit card information only when you want to move to a paid subscription.

After your trial has expired, you will still have access to view your Gantter files or Open and View MS Project files. However, without a paid subscription (post free trial), you will be unable to edit existing projects or create new projects.

a Monthly Payment: Online via credit card

bAnnual payment: Online / Paypal

cAnnual for more than 20 users: Purchase order / Invoice / Wire transfer / Check

Yes, when purchasing a subscription (monthly or annually) it is auto renewed at the end of the period.

aBuy and cancel licence

bAssign (and re-assign) users to licence

cDownload all of your past and current invoices

Yes, 30% for qualified NPOs and 50% for EDUs. Contact us at sales@gantter.com to request your discount.

Getting Started

There are numerous community-contributed project templates for you to choose from. Our community of users are constantly contributing project plan templates that any user can use for FREE. Simply search for the topic you are looking for and select a template that best matches your project needs.

Anyone you share a file with can view the file without purchasing a Gantter subscription. Only users who need to create or edit Gantter files should pay for subscription licenses.

Yes. This is true for all editions of Gantter (Google Drive, GSuite and Cloud). Real-time editing will allow you and multiple collaborators to edit the same file at the same time.

Yes. When you’re in Gantter, go to the project menu and click sync to google task check box. Then go to your Google Calendar and enable the task view option from the My calendar menu.

You can change this from the Project Properties options. F8 will open your Project Property tool or select Properties from the File menu.

Yes, if you double-click on a task to open the Task Properties, you can then go to the Links tab to link to another file such as a PDF or a Doc.

Yes, custom user and team training sessions can be set up with our support team. Please send us an email to set up a time for a training webinar to info@gantter.com. Or you can schedule one yourself if you click here.

Onboarding & Gantter Editions

For Google Drive: Simply search for Gantter in the Google Drive Connect App interface. You can find it as follows:

> Google Drive +NEW menu

> More

> + Connect more apps

> Type “Gantter”

For G Suite: Simply go to the G Suite Marketplace and search for “Gantter”.

The biggest difference between Gantter for Google Drive or G Suite and Gantter Cloud is where the files are stored. For Google editions, the files are stored in your Google Drive or Team Drive, where as with Gantter Cloud, the files are stored in our Google powered secure Gantter Cloud File Store.

Yes, with the purchase of any Gantter subscription, you will be able to log in with that email address in either the Gantter Cloud, Google Drive, and/or G Suite editions.

You can transfer files by exporting them using the "Export to local Gantter file" option in the "Project" menu of the Gantter editor. Once in your desired edition, you can import using "Import local Gantter file" from your "Project" menu of the Gantter editor.

Common Doubts & Issues

Yes. You can submit a help ticket by emailing info@gantter.com

The files saved in Gantter for Google Drive and Gantter Cloud are separate. If you log into one edition, you will not see the files you have saved in the other edition.

Gantter Cloud

Gantter Drive

Gantter GSuite

Gantter for Google relies on Google’s Share API that is sometimes not available from Google. However you can also share your projects directly from Google Drive: My Drive. You can also try clearing your browser's cache or use Chrome's incognito mode (press Ctrl + Shift + N to bring up a new incognito window) and then try again from the Gantter editor.

When choosing the print options in Gantter, you can choose to generate PDFs for the "Task List" and the "Gantt Chart" separately or together. This helps it fit better on one page when printing.

Gantter generates the PDF as a single-page. The steps to break it up into multiple pages so the print is larger depends on your PDF software and your printer. This link can give you instructions to print as multiple pages using Adobe Reader.

You can also try choosing the "HTML" print option from Gantter instead of PDF. You can then print it the way you would print any web-page.

To change your language, please go to account settings on the top right corner of your Gantter page and click on your email. You will find a language change drop down menu inside ‘Manage account info’. You can change your language settings there.